Deploy anywhere. Plug log pipelines. Extract insights.
Parseable support offers unmatched peace of mind with 24/7 support, SLAs, predictable costs, and Enterprise-grade features.
Predictable cost
Pay only for license and support. Pricing based on ingested data volume. No hidden costs. No surprises.
Extensible
Parseable REST API allows native integration with other cloud native systems for metrics, visualization, alerting and more.
Zero lock-in
The Parquet format opens up a big data ecosystem for data analysis. Additionally, we offer the best storage utilization.
Why do businesses pay for Parseable?
Log events are one of the most critical datasets for a business. Whether it's security, compliance, or reliability, a well-defined log analytics, storage, and retention strategy is a must.
With the Parseable support plan, our customers get unencumbered access (without AGPLv3 compliance) to the complete Parseable software suite, including the server, client side cli pb, plugins and debugging tools. More importantly, you get access to Parseable technical and subject matter experts who work to ensure the project and the customer is successful above all
Self-hosted
Cloud
| INCLUSIONS | COMMUNITY | ADVANCED | BUSINESS CRITICAL |
|---|---|---|---|
| License | AGPLv3 | Commercial | Commercial |
| Features | All OSS features | OSS + Enterprise features (coming soon) | OSS + Enterprise features (coming soon) |
| Query | Unlimited queries | Unlimited queries | Unlimited queries |
| Retention | Unlimited retention | Unlimited retention | Unlimited retention |
| Security & Access control review | Once every 6 months | Once every quarter | |
| Roadmap visibility | Access to next 3 months roadmap | Access to next 6 months roadmap | |
| Telemetry & Diagnostics | Live diagnostics and predictive maintenance | ||
| Upgrades | On call support for version upgrades | ||
| LTS version | Yes. LTS version supported for 2 years | ||
| Design and architecture consulting hours | 5 Hours / month included in price | 10 Hours / month included in price | |
| Response SLA | Community support | < 6 Hours | < 1 Hour |
| Support channels | Community Slack channel | Support portal / Email / Video call | Support portal / Email / Video call |
TIER
Community
Unlimited queries
Unlimited retention
Community support only
Community slack channel for support
AGPLv3 License
All OSS features
No security & Access control review
No roadmap access
No telemetry and diagnostics
No upgrades
No support for LTS
No access to our own consulting
TIER
Advanced
Unlimited queries
Unlimited retention
Parseable support in < 6 hours
Support portal / Email / Video call for support
Commercial License
OSS + Enterprise features (coming soon)
Access to next 3 months roadmap
5 Hours / month included in price
Security & Access control review once every 6 months
No telemetry and diagnostics
No upgrades
No support for LTS
TIER
Business
Unlimited queries
Unlimited retention
Parseable support in < 1 hour
Support portal / Email / Video call for support
Commercial License
OSS + Enterprise features (coming soon)
Access to next 6 months roadmap
10 Hours / month included in price
Security & Access control review once every 3 months
Live diagnostics and predictive maintenance
On call support for version upgrades
LTS version support for 2 years
FAQs
Pricing that works for you today and tomorrow
We are still tinkering with our plans and are eager to hear from you. Help us build a package that works for you and others like you. Let's chat.
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