PARSEABLE CLOUD SERVICES AGREEMENT

Last Updated: March 09, 2026

This Cloud Services Agreement ("Agreement") governs your access to and use of Parseable Cloud and related services provided by Parseable, Inc. ("Parseable," "we," "us," or "our") via our website https://app.parseable.com/ ("Website").

By clicking "I Agree," creating an account, starting a free trial, or otherwise accessing or using the Services (as defined hereinafter), you ("Customer") agree to be bound by this Agreement and the terms and policies referenced below. If you are accepting on behalf of an entity, you represent that you have authority to bind that entity.

Linked Policies (incorporated by reference):

• Terms of Use: https://www.parseable.com/tos
• Privacy Policy: https://www.parseable.com/policy
• Data Processing Addendum (DPA): https://www.parseable.com/dpa

(collectively, the "Terms of Service"). In the event of conflict, order of precedence is as set out in Section 17.8.

1. Definitions

1.1 "Services" means Parseable's hosted, cloud-based software platform known as Parseable Cloud, including dashboards, APIs, ingestion endpoints, AI Features, analytics, and related managed services made available to Customer through the Website, under this Agreement and Terms of Service.

1.2 "Customer Data" means any data, content, or information submitted, transmitted, or provided by or for Customer to the Services (including logs, metrics, traces, events and associated metadata).

1.3 "Order" means an online purchase, plan selection, free trial activation, or other ordering mechanism (including in-product upgrades) referencing this Agreement.

1.4 "Billing Cycle" means the monthly period used for metering and invoicing usage fees.

1.5 "Ingestion" means the volume of Customer Data received by the Services' ingestion endpoints, measured in GB (as described in the Documentation), rounded to the nearest 0.1 GB.

1.6 "Usage Unit" means each GB of data.

1.7 "Usage Metrics" means the measurable elements applicable to a plan (e.g., GB ingested, GB scanned for queries, retention period, workspaces/projects, active users/seats, API calls, or other metrics identified in the Order or Documentation).

1.8 "Documentation" means technical and policy documentation made available by Parseable for the Services.

1.9 "Beta Features" means pre-release, pilot, beta, or experimental functionalities.

1.10 "AI Features" means generative or predictive functions (e.g., natural-language query, SQL generation, anomaly detection, summarization, forecasting) provided within the Services, whether powered by Parseable models or third-party model providers.

1.11 "SLA" means the service levels set forth in the Terms of Use (Section 11), as incorporated by reference in Section 6.1 of this Agreement.

2. Access; Accounts; Restrictions

2.1 Grant. Subject to this Agreement and timely payment of Fees as incurred, Parseable grants Customer a limited, non-exclusive right to access and use the Services on a pay-as-you-go basis while Customer maintains an active account, solely for Customer's internal business purposes and in accordance with the Documentation, this Agreement and Terms of Service.

2.2 Accounts. Customer is responsible for maintaining the confidentiality of its account credentials and for all activities occurring under its accounts. Customer will promptly notify Parseable of any suspected unauthorized use or security incident related to the account.

2.3 Restrictions. Customer shall not (and shall not permit any third party to): (a) copy, modify, or create derivative works of the Services; (b) reverse engineer, decompile, or access the Services or underlying software to build a competitive product; (c) remove or obscure proprietary notices; (d) exceed or circumvent Usage Metrics or technical limits; (e) rent, lease, sell, sublicense, or otherwise provide the Services to third parties (including as a service bureau); (f) submit Prohibited Data (as defined in Section 10.2) or use the Services in breach of Section 10 of this Agreement or applicable law.

3. Free Trials; Auto-Conversion

3.1 Trials. Parseable may offer time-limited free trials. Trials are provided "AS IS" without warranties, SLA, credits, or support commitments.

3.2 Auto-Conversion. If Customer provides a payment method and continues to use the Services after the trial ends in a manner that results in Ingestion, Customer authorizes Parseable to charge usage Fees at the then-current rates for such Ingestion. No fixed-term or auto-renewing subscription applies.

3.3 Trial Data. Trial environments may be rate-limited or feature-limited. Parseable may, subject to applicable law and company policies, delete Customer Data after the trial unless Customer upgrades to a paid plan.

4. Plans; Usage; Overage

4.1 Metered Usage. Customer will be charged solely for Usage Units (GB ingested) in each Billing Cycle at the then-current rates disclosed in the admin console or Order.

4.2 Measurement. Usage is measured by Parseable's systems and may include rounding rules documented in the Documentation.

4.3 Throttling. Parseable may reasonably throttle or limit abusive or technically harmful usage consistent with Section 10 (Acceptable Use).

4.4 Rate Changes. Parseable may adjust usage rates upon at least 30 days' prior notice through the admin console or email.

4.5 Changes. Parseable may modify or deprecate features on reasonable notice, provided no material reduction of core functionality is made during the then-current Billing Cycle, except for security or legal reasons.

5. Fees; Payment; Taxes

5.1 Fees. Fees consist solely of usage fees based on Usage Metrics recorded in each Billing Cycle at the then-current rates disclosed in the admin console or Order ("Fees"). Fees are invoiced monthly in arrears and charged to the payment method on file.

5.2 Billing & Payment. Customer authorizes Parseable to charge all Fees using the payment method on file. Unless otherwise expressly stated in this Agreement, all Fees are non-refundable.

5.3 Late Payments. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum allowed by law. Customer is responsible for reasonable collection costs.

5.4 Taxes. Fees are exclusive of taxes. Customer is responsible for all sales, use, VAT, GST, withholding, or similar taxes, excluding taxes based on Parseable's net income.

6. Service Levels; Support

6.1 Service Levels (SLA). Parseable will provide the Services in accordance with the Service Levels set forth in the Terms of Use (Section 11) ("SLA") while Customer maintains an active account and is current on Fees for the applicable Billing Cycle. The SLA (including any exclusions and service-credit terms) is incorporated by reference and constitutes Customer's sole and exclusive remedy for any failure to meet the uptime commitments. For clarity, the SLA applies only to paid users that are current on all Fees.

6.2 Support. Subject to payment of applicable Fees when due, Parseable will provide ticket-based technical support to Customer as follows:

(a) Hours and channels. Support is available via the in-product help desk and/or email at support@parseable.com during Business Hours which are 9:00 a.m.–9:00 p.m. Pacific Time, Monday–Friday, excluding U.S. federal holidays. Parseable may, at its discretion, provide limited after-hours coverage for Severity 1 issues.

(b) Severity definitions and target response and update times.

Targets are 'response' targets only and are not guarantees of resolution times.

(c) Customer responsibilities. Customer will (i) provide sufficient details, logs, and contact information; (ii) designate knowledgeable contacts to work with Parseable; (iii) install patches, updates, and recommended configurations in a timely manner; and (iv) maintain supported environments and network connectivity.

(d) Exclusions. Support does not include: (i) issues caused by non-Parseable products, services, or networks (including third-party clouds, identity providers, Customer's large language model ("LLM")/model providers, or Customer's internet connectivity); (ii) issues arising from use in breach of this Agreement, including Section 10; (iii) professional services including implementation, onboarding, customization, data modeling, migrations, or training), architectural guidance, feature extension, or query optimization, which Parseable may provide under a separate statement of work (SOW).

(e) Changes. Parseable may make reasonable, non-material changes to the support practices described in this Section from time to time to improve service quality. Material reductions to support availability or severity targets will not apply during the then-current Billing Cycle without Customer's consent, except where required by law or security necessity.

(f) Maintenance. Parseable may perform scheduled maintenance from time to time and will use reasonable efforts to schedule outside peak hours and provide advance notice. Parseable may perform emergency maintenance as needed; emergency maintenance windows count toward SLA exclusions as described in the Terms of Use.

(g) Relationship to Fees. Access to Service Levels and support as set forth in this Section is conditioned on timely payment of all applicable fees. Parseable may suspend support and withhold service-credits during periods of non-payment.

7. AI Features; BYO Model Keys

7.1 Use of AI Features. Customer may enable AI Features to generate queries, summaries, or insights. Customer remains responsible for reviewing outputs and for decisions based on such outputs. AI outputs may be probabilistic and may contain errors.

7.2 Model Providers; Data Handling. AI Features may use Parseable-managed models or third-party model providers. When enabled, Customer authorizes processing of prompts and relevant context (e.g., schema, sample records, metrics) to deliver AI outputs, subject to the Privacy Policy and DPA. If Customer supplies its own model/API key ("BYO LLM Key"), Customer directs and authorizes transmission of prompts and context to that provider under Customer's separate terms with such provider.

7.3 Opt-Out. Customer may disable AI Features at any time. Disabling may impact related functionality (e.g., natural-language queries).

7.4 No Training on Customer Data (Parseable-Managed Models). Unless expressly agreed in writing, Parseable does not train foundation models on Customer Data processed through Parseable-managed AI Features. (Model providers' own training practices, if any, are governed by their terms when Customer uses a BYO LLM Key.)

8. Security; Privacy; Data Residency

8.1 Security Program. Parseable will maintain administrative, physical, and technical safeguards and controls designed to protect the confidentiality, integrity, and availability of the Services and Customer Data, consistent with applicable industry-standard administrative, physical, and technical safeguards.

8.2 Privacy; DPA. The Privacy Policy describes how Parseable collects and uses personal data. Where required by law, the DPA governs Parseable's processing of personal data on Customer's behalf and is incorporated herein by reference. To the extent Provider processes Personal Data (as defined in the DPA) on Customer's behalf in providing the Services, the parties agree to the DPA available at https://www.parseable.com/dpa, which is hereby incorporated by reference and forms part of this Agreement. The DPA includes the mandatory terms required by Article 28 GDPR/UK GDPR and applicable U.S. state privacy laws. Where applicable to international transfers, the EU Standard Contractual Clauses and UK IDTA/Addendum incorporated into the DPA shall apply.

8.3 Residency; Region Selection. The Order form may offer region selection options, Bring-Your-Own-Cloud deployments, or other data residency options as described on the applicable Order or plan page. Customer is solely responsible for selecting regions and deployment configurations appropriate for its regulatory needs and compliance requirements.

8.4 Security Incidents. In the event of a confirmed security incident involving Customer Data, Parseable will notify Customer without undue delay and provide information reasonably necessary to meet Customer's incident-response obligations, consistent with applicable law and the DPA.

9. Customer Data; Data Lifecycle

9.1 Ownership. As between the parties, Customer retains all right, title, and interest in Customer Data. Customer grants Parseable a limited, worldwide, non-exclusive license to host, copy, process, transmit, display, and use Customer Data solely to provide and improve the Services and to prevent or address service, security, or technical issues.

9.2 Retention & Deletion. Parseable will retain Customer Data consistent with the plan's retention settings and will delete or de-identify Customer Data within a reasonable period following termination or Customer's deletion request, subject to legal holds or backups. Additional details may be specified in the DPA or Documentation. Notwithstanding the foregoing, upon termination for non-use under Section 17.4, Parseable may delete Customer Data as of the termination effective date, subject to legal holds and backups.

9.3 Anonymized Data. Parseable may generate and use de-identified or aggregated data for analytics and to improve the Services, provided such data does not identify Customer or its users.

10. Acceptable Use; Prohibited Data

10.1 Acceptable Use. Customer shall use the Services only in accordance with this Agreement and applicable law. Customer shall not, and shall not permit any User or third party to:

(a) access or use the Services in any unlawful manner, or for any unlawful purpose, including violating intellectual property, privacy, export, or data protection laws;

(b) attempt to gain unauthorized access to the Services, underlying infrastructure, or any Parseable systems, including by bypassing technical or access controls, probing or scanning for vulnerabilities, or interfering with service integrity or performance;

(c) upload, transmit, or store any viruses, malware, ransomware, worms, time bombs, corrupted files, or other harmful code;

(d) use the Services to send, facilitate, or enable unsolicited or unauthorized advertising, promotional materials, bulk email, spam, or other mass messaging;

(e) impersonate any person or entity or misrepresent any affiliation with a person or entity;

(f) copy, scrape, harvest, or otherwise extract data from the Services outside normal and permitted operation, including through automated means (other than as expressly documented or supported by Parseable APIs);

(g) use the Services to monitor, access, or process telemetry data from systems that Customer does not own, control, or have express authorization to monitor;

(h) interfere with or damage the Services or the use of the Services by others, including through excessive use, high-volume automated traffic, denial-of-service behavior, or circumvention of usage limits; or

(i) use the Services to train, fine-tune, or improve any LLM or AI system except where Parseable expressly permits such use.

10.2 Prohibited Data. Unless expressly agreed in writing by Parseable, Customer shall not upload to, process within, or transmit through the Services: (a) protected health information regulated under HIPAA; (b) payment card information subject to PCI DSS; (c) government-classified or export-controlled information requiring enhanced safeguarding; (d) biometric identifiers or templates subject to specialized statutory protections; (e) personal data of children under 16 where parental consent is required; (f) highly sensitive personal data requiring sector-specific compliance obligations that the Services are not designed to support; or (g) any data that Customer is not legally authorized to process, store, or transmit ("Prohibited Data").

10.3 Suspension for Violations. Parseable may suspend or limit Customer's or any User's access to the Services if Parseable reasonably determines that Customer's use: (a) violates this Section 10; (b) poses a security risk to the Services or to other customers; (c) could subject Parseable to legal liability; or (d) materially degrades the performance of the Services. Parseable will use reasonable efforts to notify Customer of the basis for suspension and will reinstate access promptly once the issue is resolved.

10.4 Customer Responsibility for Users. Customer is responsible for all use of the Services by its users and for ensuring users comply with this Agreement, including this Section 10. Any act or omission by a user that would constitute a breach by Customer shall be deemed a breach by Customer.

11. Open Source; Third-Party Services

11.1 Open Source. The Services may incorporate or interoperate with open-source software governed by separate licenses. To the extent required, such licenses will be made available via notices in the Documentation.

11.2 Third-Party Services. Customer's use of third-party services (including BYO LLM Keys, identity providers, cloud object storage, or data pipelines) and such third-party services are subject to those third-party providers' terms. Parseable is not responsible for third-party services.

12. Intellectual Property; Feedback

12.1 Parseable IP. Parseable and its licensors retain all right, title, and interest in and to the Services, software, Documentation, and all improvements and derivatives thereof.

12.2 Feedback. If Customer provides feedback or suggestions, Parseable may use them without restriction or obligation.

13. Confidentiality

13.1 Definition. "Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or should reasonably be understood to be confidential.

13.2 Obligations. Each party will protect the other's Confidential Information using at least reasonable care and use it only as permitted by this Agreement.

13.3 Exclusions & Legal Disclosures. Confidential Information does not include information that is public, independently developed, or lawfully obtained without restriction. A party may disclose Confidential Information to the extent required by law, with prompt notice where legally permitted.

14. Warranties; Disclaimers

14.1 Authority. Each party represents it has the authority to enter this Agreement.

14.2 Disclaimer. EXCEPT AS EXPRESSLY STATED, THE SERVICES (INCLUDING BETA FEATURES AND AI FEATURES) ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. NEITHER THIS AGREEMENT, AN ORDER FORM, NOR ANY DOCUMENTATION FURNISHED UNDER THEM ARE INTENDED TO EXPRESS OR IMPLY ANY WARRANTY THAT THE PRODUCTS AND/OR SERVICES WILL BE UNINTERRUPTED, TIMELY, OR ERROR-FREE AND/OR THAT ANY ERROR OR MALFUNCTION MAY OR WILL BE RESOLVED. YOU ACKNOWLEDGE THAT THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PRODUCTS AND SERVICES IS WITH YOU. SHOULD THE SERVICES PROVE INADEQUATE IN ANY WAY, YOU AND NOT PARSEABLE ASSUME THE ENTIRE COST OF ANY COSTS OR DAMAGES INCURRED BY YOU. PARSEABLE DOES NOT WARRANT THAT ANY DATA SENT BY OR TO YOU WILL BE TRANSMITTED IN SECURE OR UNCORRUPTED FORM OR WITHIN A REASONABLE OR DEFINED PERIOD OF TIME, OR THAT THE PRODUCTS AND SERVICES WILL PREVENT FROM OCCURRING THAT WHICH THEY ARE DESIGNED TO PREVENT. YOU ACKNOWLEDGE THAT ANY DATA OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED, RECEIVED OR SUBMITTED THROUGH THE PRODUCTS AND SERVICES ARE AT YOUR SOLE RISK AND THAT PARSEABLE WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY HARM OR DAMAGE TO YOU OR YOUR PROPERTY (INCLUDING ANY DATA, PERSONAL COMPUTER EQUIPMENT OR STORAGE MEDIA). PARSEABLE IS NOT RESPONSIBLE FOR THE CONTENT OF DATA, INFORMATION OR ATTACHMENTS WHICH ARE PROCESSED THROUGH PARSEABLE'S SERVICES.

15. Indemnification

15.1 By Parseable. Parseable will defend and indemnify Customer against third-party claims alleging that the Services, as provided by Parseable and used in accordance with this Agreement infringe a third party's intellectual property rights, and pay damages finally awarded (or settlement approved by Parseable). This obligation does not apply to claims arising from (a) Customer Data; (b) combinations with non-Parseable products; (c) modifications not made by Parseable; or (d) Customer's breach of this Agreement.

15.2 Remedies. If the Services are or are likely to be enjoined, Parseable may (at its option): (a) procure rights for Customer to continue using; (b) replace or modify the Services to be non-infringing; or (c) terminate the affected Services and refund prepaid, unused Fees.

15.3 By Customer. You agree to indemnify, defend, and hold harmless Parseable and its subsidiaries, affiliates, licensors, content providers, service providers, officers, directors, employees, agents, and contractors from and against any and all claims, demands, actions, losses, damages, liabilities, judgments, awards, costs, expenses, and attorneys' fees arising out of or relating to: (a) your breach of this Agreement; (b) your use of the Services in a manner not expressly authorized by this Agreement; or (c) any claim brought by a third party arising from your use of the Services. The indemnified parties will not be liable for any matters for which you are obligated to indemnify them under this section.

15.4 Process. The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation, and allow control of the defense.

16. Limitation of Liability

16.1 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARSEABLE'S AND ITS AFFILIATES' TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO PARSEABLE FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT. SPECIFICALLY WITH RESPECT TO A FREE TRIALS, IN NO EVENT SHALL PARSEABLE'S AND ITS AFFILIATES' JOINT AGGREGATE TOTAL LIABILITY UNDER THIS AGREEMENT (INCLUDING TO AVOID ANY DOUBT ANY RELATED ORDER) EXCEED AN AGGREGATE AMOUNT OF ONE HUNDRED UNITED STATES DOLLARS (US$100).

16.2 Exclusion of Damages. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

17. Suspension; Term; Termination

17.1 Suspension. Parseable may suspend the Services if: (a) required by law or to address a security risk; (b) Customer fails to pay Fees; (c) Customer's use violates this Agreement or materially degrades service for others; or (d) Customer ingests no data for any consecutive 3-day period. Parseable will use commercially reasonable efforts to notify Customer prior to suspension for non-ingestion.

17.2 Term. This Agreement commences on the Effective Date and continues until the Customer cancels their account by using the "Cancel Account" link available in your account settings.

17.3 Termination for Cause. Either party may terminate for material breach by the other party of this Agreement, not cured within 30 days after written notice. Parseable may terminate immediately for repeated or egregious violations of Section 10 of this Agreement.

17.4 Termination for non-use. Parseable may terminate Customer's account if Customer ingests no data for any consecutive 30-day period, after at least 7 days' prior notice of intent to terminate and maintain access to export tools during such notice period. Upon such termination, Parseable may immediately delete Customer Data subject to legal holds and backups.

17.5 Effect of Termination. Upon termination or expiry, Customer's access ends. Parseable will make Customer Data export tools available for 30 days following termination (unless terminated for non-use, unlawful use or security risk), after which Parseable may delete Customer Data in accordance with Section 9.2.

17.6 Survival. Sections that by their nature should survive termination, will survive, including Sections 5 (to the extent of accrued Fees), 8–15, 16.1–16.3, 16.6–16.7, and 17 survive termination.

17.7 U.S. Government; Export. The Services are commercial computer software; U.S. Government end-users receive only those rights set forth in this Agreement. Customer represents it is not located in an embargoed country and will comply with export and sanctions laws.

17.8 Order of Precedence. For subscribed services: (1) the DPA (for personal data processing) controls; then (2) the Order (if expressly overriding); then (3) this CSA; then (4) the Terms of Use Section 11 (SLA); then (5) the remaining Terms of Use; then (6) the Privacy Policy.

18. Governing Law; Venue; Dispute Resolution

18.1 Governing Law. This Agreement is governed by the laws of Delaware, without regard to conflicts of law.

18.2 Informal resolution. Parties will try in good faith to resolve any dispute, claim, or controversy arising out of or relating to this Agreement or Services (a "Dispute") through informal negotiations for 30 days, after a party receives a written notice from the other describing the Dispute and the relief sought. If the Dispute is not resolved within said 30 days, either party may commence binding arbitration as set forth hereinbelow.

18.3 Binding Arbitration. Except for small-claims actions or injunctive relief for misuse of intellectual property or services, Disputes not resolved through negotiations, as set out above, will be resolved by binding arbitration administered by the AAA under its Commercial Arbitration Rules (or Consumer Arbitration Rules if applicable), and the Federal Arbitration Act will govern. Proceedings may be held by video/teleconference; if an in-person hearing is required, it will take place in San Francisco, CA, in English. Class/representative actions are not permitted. A court of competent jurisdiction may compel arbitration, stay litigation, or confirm/vacate an award. If a dispute is found not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco, CA, and Delaware law governs, without regard to conflicts-of-law rules.

18.4 Time Limit. Any claim must be filed within one (1) year after it accrues or it is permanently barred, to the extent permitted by law.

18.5 Fees and Costs. AAA rules will govern fees. For consumer arbitrations, Parseable will pay all AAA fees beyond any consumer filing fee permitted by AAA rules; each party will otherwise bear its own attorneys' fees unless applicable law provides otherwise.

19. Miscellaneous

(a) Publicity. Parseable may identify Customer (name and logo) as a customer in marketing materials, subject to Customer's reasonable brand guidelines. Customer may opt out by written notice.

(b) Assignment. Neither party may assign this Agreement without the other party's consent, except to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets, provided the assignee assumes all obligations.

(c) Notices. Notices to Parseable: legal@parseable.com with a copy to Parseable, Inc., Attn: Legal, 584 Castro St, #2112, San Francisco, CA 94114-2512.

(d) Independent Contractors. The parties are independent contractors; no agency, partnership, or joint venture is created.

(e) Entire Agreement. This CSA, together with the documents referenced in Section 17.7 constitute the entire agreement regarding the Services.

(f) Severability. If any provision is unenforceable, the remainder remains in effect.

(g) No waiver. No waiver is effective unless in writing.