PARSEABLE TERMS OF USE FOR THE WEBSITE

Last Updated: March 09, 2026

These Terms of Use ("Terms") are a legal agreement between Parseable, Inc. ("Parseable," "we," "our," or "us"), a Delaware corporation located at 584 Castro St, #2112, San Francisco, CA 94114-2512, and any person or entity who visits, accesses, or uses our public websites, documentation sites, blogs, or community resources (collectively, the "Website").

BY CLICKING THE "I AGREE" BUTTON BELOW OR BY ACCESSING, VISITING, BROWSING, USING, OR ATTEMPTING TO INTERACT WITH OR USE ANY PART OF THIS WEBSITE, OR OTHER COMPANY SOFTWARE, SERVICES, WEBSITES, OR CONTENT, YOU AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS TERMS.

THE SERVICES ARE INTENDED FOR USERS WHO ARE AT LEAST 18 YEARS OLD. PERSONS UNDER THE AGE OF 18 ARE NOT PERMITTED TO USE OR REGISTER FOR THE SERVICES.

IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE ANY PART OF THIS WEBSITE.

Referenced Documents

• Cloud Subscription Agreement ("CSA"): https://www.parseable.com/csa
• Privacy Policy: https://www.parseable.com/policy
• Data Processing Addendum ("DPA"): https://www.parseable.com/dpa

These documents are incorporated by reference as noted below. For clarity, the CSA governs use of the Parseable cloud subscription service and takes precedence over these Terms in the event of conflict for subscribed services.

1. Scope; Relationship with the Cloud Subscription Agreement

These Terms govern Website use (marketing pages, docs, blog, community, and any non‑subscription resources). If you create a Parseable Cloud account, start a free trial, or purchase a plan, your access to and use of the Parseable Cloud service is governed by the CSA in addition to these Terms. Any rights to access or use Parseable Cloud, including any premium features, usage allotments, support, service credits, or other benefits, arise only under the CSA and are expressly conditioned on timely payment of all applicable fees and compliance with the CSA and these Terms. In the event of a conflict for subscribed services, the CSA controls.

2. Eligibility; Accounts

You must be at least 18 (or the age of majority in your jurisdiction) to use the Website. If you create an account on the Website (e.g., docs/community), you are responsible for safeguarding your credentials and for all actions under your account.

3. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms and update the Last Updated date above. Continued use of the Website after changes become effective constitutes acceptance of the updated Terms.

4. Permitted Use; Website Content and IP (Website Only)

The Website, including text, images, graphics, videos, code snippets, documentation, and other materials (collectively, "Site Content"), is owned by Parseable or our licensors and protected by intellectual property laws. Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable right to access and use the Website and to download or print reasonable portions of Site Content for your internal business purposes. This Section does not grant rights to Parseable Cloud service. Any right to access and use Parseable Cloud (including trials) is solely as set forth in the CSA and is subject to payment of applicable fees and compliance with the CSA.

5. Personal and Non-Commercial Use Limitation.

The Website is for personal or internal business and non-commercial use, unless otherwise specified in writing. You may not use any of the Website for any other purpose, including any commercial purpose, without the prior express written permission of an authorized representative of Parseable in each instance, which permission will be at Parseable's sole and absolute discretion. You must not post, upload or link to anything that advertises any commercial endeavor (e.g., offering for sale any products or services) or otherwise engage in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services), or solicit funds, advertisers, and/or sponsors for any purpose.

6. User Content; Feedback

If you post, upload, or submit content to the Website (e.g., comments, forum posts, code samples, documentation fixes) ("User Content"), you represent and warrant you have all rights needed to do so and that your User Content complies with the Acceptable Use rules below. You grant Parseable a worldwide, royalty‑free, sublicensable, transferable license to use, host, reproduce, modify, display, perform, and create derivative works from your User Content for operating, improving, and promoting the Website and our services. If you provide ideas, suggestions, or feedback, Parseable may use them without restriction or obligation to you.

7. Third‑Party Sites, Accounts, and Services

The Website may link to third‑party sites or services. We do not control, endorse, or assume responsibility for them. If you connect a third‑party account (e.g., OAuth/SSO, community platform), you authorize us to receive information from that provider as described at connection time and in our Privacy Policy. Your use of third‑party services is governed by those providers' terms.

8. Privacy; Cookies; Data Processing

Our Privacy Policy explains how we collect, use, and disclose information on the Website. Where we process personal data on your behalf, our DPA shall apply to such processing and for Parseable Cloud services, our CSA and DPA shall apply.

9. Security

We implement reasonable administrative, physical, and technical measures designed to protect the confidentiality, integrity, and availability of the Website and information processed via the Website. However, no system is perfectly secure. You are responsible for using appropriate safeguards (e.g., strong passwords, access controls, backups) for your own systems. Certain subscription tiers — including Parseable Enterprise — may offer region selection, Bring‑Your‑Own‑Cloud deployments, or other data residency options, as described on the applicable Order or plan page. You are solely responsible for selecting regions and deployment configurations appropriate for your regulatory and compliance requirements.

10. Acceptable Use Policy ("AUP")

This AUP applies to your use of the Website and, by reference in the CSA, to your use of Parseable Cloud. You will not (and will not permit others to):

• Break the law: Use the Website for unlawful purposes, infringe intellectual property ("IP") or privacy rights, or violate export controls/sanctions.
• Compromise security: Probe, scan, or test the vulnerability of any system or network; bypass or breach security or authentication; interfere with service integrity or performance; distribute malware or harmful code.
• Abuse access: Share credentials; misrepresent identity; use the Website to send unsolicited or bulk communications; harvest data without authorization.
• Misuse resources: Excessively or automatically scrape, crawl, or index the Website except as allowed by robots.txt or a written agreement.
• Submit prohibited data: Upload highly regulated data to Website forms (e.g., payment card data, government‑classified information, or protected health information) unless we have expressly agreed in writing and appropriate safeguards are in place.
• Monitor what you don't own: Use Parseable telemetry or Website tools to monitor or access systems or data for which you lack authorization.
• Post Harmful Content: Post User Content that advocates or could reasonably serve to encourage, either directly or indirectly, any illegal or immoral activity, or discusses an intent to commit an illegal act or violate any law, rule, or regulation; is vulgar, obscene, pornographic, incendiary, or indecent; is libelous or defamatory towards others; is racist, abusive, harassing, threatening or offensive; seeks to exploit or harm children by exposing them to inappropriate content, or asking for personally identifiable details or information; advertises any commercial endeavor except as may be specifically authorized on this Website; solicits funds, advertisers or sponsors for any purpose; includes programs that contain viruses, worms and/or Trojan horses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications device; or contains hyperlinks to other sites that contain content that falls within the scope of this Section.

You acknowledge that upload of User Content may be subject to posted limits on use, reproduction, and/or dissemination, and you are responsible for abiding by such limitations with respect to your submissions, including any downloaded materials.

We may suspend or limit access for suspected AUP violations and will act reasonably based on risk and impact.

11. Service Levels (Applies Only to Paid Subscriptions)

The following Service Levels apply only to paid Parseable Cloud subscriptions that are current on all fees under the CSA. They do not apply to Website use or to free trials unless expressly stated in an Order (as defined in the CSA) or plan page.

Uptime target. Parseable targets 99.9% monthly uptime for the production Cloud service ("Uptime Target").

Exclusions. The Uptime Target excludes: (a) scheduled maintenance (we will use reasonable efforts to schedule outside peak hours and provide notice); (b) emergency maintenance; (c) force majeure events; (d) outages attributable to Customer (as defined in the CSA) systems, networks, or third‑party services (including public cloud/platform providers, Customer's identity or model providers, or Customer's internet connectivity); (e) misuse or violations of these Terms or the CSA.

Credits (exclusive remedy). If monthly uptime falls below the Uptime Target and your account is in good standing (fees paid), you may request a service credit within 30 days of month‑end via a billing ticket. Credits are calculated on the monthly subscription fees for the affected service as follows: <99.9% to ≥99.0% → 1% credit; <99.0% to ≥98.0% → 5% credit; <98.0% → 10% credit. Credits do not apply to usage‑based overages.

Sole Remedy. The credits set forth in this Section are your sole and exclusive remedy for uptime shortfalls.

12. Disclaimers

THE WEBSITE AND SITE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARSEABLE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR‑FREE, OR SECURE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) PARSEABLE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA; AND (B) PARSEABLE'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE WEBSITE WILL NOT EXCEED US $100. Different caps/remedies apply to Parseable Cloud services under the CSA.

14. Indemnification

You will defend, indemnify, and hold harmless Parseable and its affiliates, officers, directors, employees, and agents from and against any third‑party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your Website use, your User Content, or your breach of these Terms.

15. Suspension; Termination; Monitoring

We may monitor use of the Website to maintain security and compliance. We may suspend or terminate access to the Website at any time if we reasonably believe you have violated these Terms or pose a risk to the Website or others.

16. Export; Sanctions; Government Use

You represent you are not located in, and will not use the Website from, a restricted jurisdiction and are not a denied party under U.S. or other applicable sanctions laws. Government users receive only the rights set forth in these Terms and applicable law.

17. Governing Law; Dispute Resolution; Venue

Governing Law. These Terms are governed by the laws of Delaware, without regard to conflicts of law.

Informal resolution. Parties will try in good faith to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") through informal negotiations for 30 days, after a party receives a written notice from the other describing the Dispute and the relief sought. If the Dispute is not resolved within said 30 days, either party may commence binding arbitration as set forth hereinbelow.

Binding Arbitration. Except for small‑claims actions or injunctive relief for misuse of IP or services, Disputes not resolved through negotiations, as set out above, will be resolved by binding arbitration administered by the AAA under its Commercial Arbitration Rules (or Consumer Arbitration Rules if applicable), and the Federal Arbitration Act will govern. Proceedings may be held by video/teleconference; if an in‑person hearing is required, it will take place in San Francisco, CA, in English. Class/representative actions are not permitted. A court of competent jurisdiction may compel arbitration, stay litigation, or confirm/vacate an award. If a dispute is found not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco, CA, and Delaware law governs, without regard to conflicts‑of‑law rules.

Time Limit. Any claim must be filed within one (1) year after it accrues or it is permanently barred, to the extent permitted by law.

Fees and Costs. AAA rules will govern fees. For consumer arbitrations, Parseable will pay all AAA fees beyond any consumer filing fee permitted by AAA rules; each party will otherwise bear its own attorneys' fees unless applicable law provides otherwise.

18. Order of Precedence

For Website‑only use, these Terms control in the event of conflict between these Terms and other documents incorporated by reference. For subscribed services: (1) the DPA (for personal data processing) controls; then (2) the CSA; then (3) the Service Levels in these Terms (Section 11); then (4) these Terms generally.

19. Miscellaneous

(a) Entire agreement. These Terms are the entire agreement between you and Parseable regarding Website use. (b) Severability. If any provision is unenforceable, the remainder remains in effect. (c) No waiver. A failure to enforce a provision is not a waiver. (d) Assignment. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or corporate reorganization. (e) Notices. Legal notices to Parseable: legal@parseable.com and Parseable, Inc., Attn: Legal, 584 Castro St, #2112, San Francisco, CA 94114‑2512.

Contact

For questions about these Terms, contact support@parseable.com.