21 posts tagged with "Parseable"

Salesforce is a highly customizable and widely used CRM platform that uses observability to maintain and troubleshoot its applications. Observability in Salesforce primarily involves monitoring logs, setting up alerts, and tracking performance metrics.

The problem is that we need more of the right insights, and the leading cause of this is the app's inflexibility. This is nothing new, but how do we fix the problem?

Using an open source, flexible, and extensible tool like Parseable, along with Factorwise for Salesforce integration - you can improve observability in your Salesforce application for optimal health and performance, helping you serve customers and generate revenue. Let's see how.

Top 4 limitations for Observability in Salesforce​

Salesforce offers built-in debugging tools like debug logs dump for tracking events. These are written in Apex, or low-code features like flow. However, this has significant limitations:

• Real-time parsing challenges: Debug logs are not designed for reading in real-time, making it difficult for developers to identify and resolve issues quickly.
• Developer console limitations: While the Developer Console can search through logs, it is not user-friendly and can be unstable, especially with large log files. Its session-based nature can lead to frequent crashes.
• Performance impact: Enabling Debug logs in production environments can degrade performance, creating a trade-off between observability and system efficiency.
• Low-level detail overload: Debug logs often contain low-level details that may not be relevant to developers, who typically look for application-level logs such as System.debug calls.

How we've previously addressed these challenges​

Third-party services​

Several third-party services have tried to address Salesforce's observability challenges in the past. However, these solutions are often not viable for all Salesforce operations teams, particularly those in medium and small businesses, due to cost constraints. As a result, many teams continue to rely on the built-in debug logs despite their limitations.

Another constraint they encounter is the need for user-friendly interfaces for log visualization and searching.

Custom tooling​

Some organizations develop custom logging solutions to overcome these challenges, but they often involve storing logs within the Salesforce instance and publishing them on the Event Bus. An example of this is NebulaLogger. While effective to some extent, without a helpful user interface for log visualization and search capabilities, insights cannot be understood, evaluated, and acted upon in a way that improves observability in Salesforce. Additionally, Salesforce's native search on large text areas can be slow, hampering efficiency.

How we address Observability in Salesforce today with Parseable & Factorwise​

Parseable is an open-source log analytics tool that simplifies and enables bold insights for teams looking for a competitive edge.

Intuitive dashboard for log management​

Parseable's intuitive UI and familiar SQL syntax make it simple yet powerful for developers to query logs.

Factorwise Logger, generates unique transaction IDs for every invocation of custom Salesforce logic, simplifying the process of tracking and debugging specific transactions.

With Parseable, Salesforce logs can be parsed and searched in real time, enabling rapid identification and resolution of issues. This capability is a significant improvement over the traditional Salesforce Developer Console, providing a more stable and user-friendly interface for log management.

The right alert for the right team at the right time​

Parseable enables real-time alerts based on defined conditions, ensuring that abnormal events are promptly identified and addressed. Notifications are delivered to the right team via Slack, Alertmanager, or custom webhooks, keeping the team or person you choose informed and able to respond sooner rather than later to potential issues.

Factorwise Logger captures Salesforce governor limits on every log event generated, storing this data in Parseable. This feature enables teams to track performance bottlenecks and optimize their applications effectively.

Visualize metrics that matter to your team​

Parseable also supports the aggregation and visualization of business and operational metrics!

For example, teams can track the number of leads converted over various time intervals, gaining insights that are difficult to obtain using native Salesforce reports. Parseable's fast query results make real-time data analysis straightforward and efficient.

For Grafana fans and users, Parseable integrates seamlessly with this popular platform for monitoring and observability to create real-time dashboards that provide a comprehensive view of system performance and business KPIs, enabling data-driven decision-making.

Parseable x Factorwise is ideal for Salesforce log analytics​

Factorwise is building a Salesforce native logger, that integrates very well with Parseable. This logger is built with detailed insights from 100s of Salesforce users. Meanwhile, Parseable stands out as the optimal choice for Salesforce observability for several reasons:

• Ease of use: Parseable is easy to deploy, operate, and scale, making it accessible for organizations of all sizes. Its intuitive UI and SQL-based query language reduce the learning curve and enable rapid adoption.
• Comprehensive features: Parseable offers a range of built-in features, including real-time log parsing, alerts, RBAC (Role-Based Access Control), and soft-multi tenancy through stream-based segregation. These capabilities ensure that teams have everything they need to maintain robust observability.
• Cost-effectiveness: For medium and small businesses, Parseable provides a cost-effective solution that doesn't require extensive resources to manage. This makes it an attractive alternative to more expensive third-party services.

If you'd like to talk about how Parseable x Factorwise can help your Salesforce team, please schedule a demo.

We'd love for you to try Parseable today! Ask questions and tell us what you think by joining our community in Slack.

If you are a programmer, you might have come across various mainstream practices, one of them being logging. The process itself can act as your silent guardian and helps you record the changes and steps your application is taking. While there is no standardized rule book for you to refer, we have compiled a few rules of thumbs to start your journey with. Effective logging isn’t just about collecting data, it involves a well-defined strategy. Consider this blog post as your beginner’s guide to logging practices.

Clickstream data are a series of individual events. These individual events are sequenced to do analytics and draw a variety of insights. To build a dependable analytics system, you need to build reliable infrastructure and a pipeline to record each event. You can build a robust clickstream data infrastructure using React, Node.js, Winston, and Parseable.

With the release of Parseable v1.2.0, we are excited to introduce a major upgrade focusing on enhanced querying and ingestion capabilities. This new version brings a suite of powerful features designed to improve the speed, flexibility, and compatibility of log management.

Our focus this release has been to improve user experience when querying data. Additionally, we made several server side improvement to enhance the query performance.Let's go over the highlights of this release.

Clickstream consists of a series of ongoing user events (such as page visits, button clicks, form submissions, etc.) on websites or apps. These events capture a wealth of information about user behavior and site usability. Data-driven teams log these events, query, and sequence them to gain insights. Teams from marketing, product, and UI/UX departments use this data as a secret sauce to build delightful products.

We released pb, a modern, fast and intuitive CLI for log management couple of months ago. pb is built for developers who like the comfort of their terminal. Log data is primarily textual, and hence it was important that pb is pluggable via the linux pipe | to other text manipulation tools like grep, awk, sed etc.

In this post, we will see how pb can be used to wrangle log data in the terminal. We'll also explore the new pb tail command to see how it can be used to tail logs in the terminal.

Generative AI has been making waves recently, and we're excited to announce how we've used OpenAI to bring Natural Language-based SQL generation to Parseable. In this blog post, we'll delve into the technical aspects of this feature, its potential applications, and what lies ahead on our development roadmap.

Audit logs are core components of security and observability in Kubernetes. This post explains how to ingest and store Kubernetes audit logs in Parseable. Additionally, we'll see how to setup alerts on these logs to get notified when a specific event occurs. In this example, we'll setup an alert to get notified when a user (service-account) accesses a secret.

pb is a command line tool designed to fit developer's toolkit and help debug issues faster. You can point pb to a Parseable for instance, query and analyze logs, directly from the comfort of command line. The focus is to meet the users where they are, and not force them to switch contexts into different dashboards. pb is written in Go and available as a single static binary for all the major platforms.

AWS Lambda is a serverless compute service that allows you to run code in response to certain events. However, debugging, monitoring or audit logs of Lambda functions are tightly coupled to AWS CloudWatch, which is a leading cost driver for Enterprises. In this post, we will see how to use Parseable to ingest logs and store them in a cost effective manner on AWS S3 for longer and more meaningful analytics.